Sun Valley Nursery

Landscape designer Rod recently delivered the eight Hopseed plants I bought at Sun Valley. He selected the perfect place to plant them. Rod and his helpers did a great job. I'm very happy with the quality of the plants.

Wow, way out of line for pricing. Went to get 15 gallon little olive bushes wanted 170 apiece. I bought them at the plant stand absolutely gorgeous for 80.

Buyer beware. I would strongly caution anyone considering shopping at Sun Valley Nursery in Scottsdale. I recently bought a house around the corner and stopped in to purchase plants for the yard, spending about $600. When I got home, I realized I had purchased more than I needed. Within an hour of the purchase, I returned to the store to return just two plants. The cashier was friendly and helpful and attempted to process the refund, but the manager refused and said they would only offer store credit. While I understand businesses have policies, I explained that I felt this was poor customer service given the circumstances — returning two items within an hour after spending hundreds of dollars. The manager became argumentative and started raising her voice, insisting their policy was “good policy” and repeatedly telling me to have a nice day, essentially pushing me out of the store. It was a surprisingly hostile interaction after I had just spent a significant amount of money there. They argued that they weren’t “keeping my money,” but effectively they are — they kept both the product and the cash, while giving me store credit for a place I now have no desire to return to after being treated so poorly. It’s disappointing because I just moved into the neighborhood and likely would have shopped there regularly for years. Instead, my first experience was rude and unwelcoming. Unfortunately, based on this experience, I won’t be returning and cannot recommend this nursery to others.

We were all set to commit with the Sun valley until we questioned some last minute increases in expected charges and all of a sudden a Delivery charge appeared, which was not quoted. We decided to supply our own gravel so they increased the charges. We questioned or wanted the woman to reconfirm what the designer told my husband… and a disagreement ensued ending with they don’t want our business. She was quite rude and disrespectful. Claiming my husband called the designer a liar. ( which was not the case) In my 35 years owning my own business I would never speak to someone the way she spoke to us. They did our sprinkler system which has not been without its issues. There are too many other fishes in the sea, in Scottsdale I would not even think about dealing with these folks.

I’m not the type of person to spend my time logging into a computer to write a review for a business. I have only reviewed approximately five companies and I gave each one them 5 Stars… If a company is exceptional I will spend my time looking up the company and letting others know how I was treated. This company however I have had the worst experience. I have left many voicemails to their GM “Rod” who won’t respond. I have also left many text messages that haven’t been answered. A few days ago I had to text him that I’m going to contact the Arizona Attorney General and the Register of Contractors. His response “Give them my cell number”… So, this review is my first one star review. Today, unfortunately I will have to spend a couple of hours filling out reports to the Attorney General and the Register of Contractors. Why can’t people follow through when they tell you they will? Why can’t people do their job? Why can’t they just be professional.