I've been ordering from Webbs for over a year and have been pleased with their products. Support, however, is rude and does not stand behind the products they sell. I purchased a pond armor epoxy kit that arrived with the improper proportions and they denied it as being a possibility. They do not entertain the idea of them making a mistake, and do not value their regular customers.
I wanted to leave a review for Chris and his team because the service was outstanding from start to finish. Chris was professional, knowledgeable, and extremely helpful throughout the entire process. His communication was excellent, and he made handling returns completely hassle-free. Shipping was fast, and any questions or concerns were addressed quickly and professionally. It's clear that Chris takes pride in his work and genuinely cares about providing great customer service. His staff is also outstanding—friendly, efficient, and a pleasure to work with. Overall, this was a great experience, and I highly recommend Chris and his team. Their professionalism, responsiveness, and commitment to customer satisfaction really set them apart.
⭐⭐⭐⭐⭐ Five Stars – Great Product and Outstanding Support! I purchased my PondMaster 3600 GPH Pond Pump from Webb's Water Gardens, and it ran continuously for about 4.7 years before it finally stopped working. I was very satisfied with the pump's performance and durability throughout that time. When it stopped working, I was ready to buy a replacement. Before placing the order, I checked the warranty information and was pleasantly surprised to find that it was still covered. The warranty process was quick and easy, and I received a replacement with a very fast turnaround. A special five-star shout-out to Steve B. from Danner Manufacturing's Product Support team for making the entire process smooth and hassle-free. Excellent customer service and support like this are hard to find. Thank you, Danner Manufacturing, for standing behind your products! — JrVu @ FunkyPair ⭐⭐⭐⭐⭐
No longer at this location
I own an aquatics company in Houston TX. One of my vacuums went out and I was in a bind and ordered one from Webbs so it could be replaced faster. The vacuum wouldn’t even suck up a leaf off the bottom of a 2 foot deep pond. We reached out to a guy named Chris and explained to him the vacuum was not working properly. He said we would not get replacement or a refund because it was used. The hose was in the water maybe 2 minutes if that. Once you turn the power on and the vacuum doesn’t work, you are stuck with it if you purchase from Webb’s! I have sent several of my clients to them to purchase UV lights and filters over the years. That all stops today! Over $400 for a vacuum that doesn’t work straight out the box. They will never get another referral from me from this day forward. My customers will be told to buy anywhere but here! I only wish I could give 0 stars!
