Garden Goods

Helpful staff, had everything I needed, and beautiful pots and plants, indoor and out

I’ve only visited this store once, and during that trip I purchased several plants. While I was there, I specifically asked for help finding the correct type of lavender for culinary use—English lavender. Unfortunately, I was sold the wrong variety: French lavender. While they may sound similar, they are completely different plants with very different culinary uses (and taste—iykyk). Once I realized the mistake on a plant that cost less than $10, I did what most people would do in that situation—I called the store to ask about an exchange, replacement, or refund, whatever they preferred. I don’t grow this variety, I don’t have space for it, and I don’t use it. I didn’t expect the response I received. After being transferred between three people, disconnected, and having to call back, I finally spoke with the owner. She asked for a full rundown of the “situation,” which I provided, though it felt excessive for such a small purchase. I was also asked to describe the employee who helped me, which added to the frustration. At first, I was told all sales were final and nothing would be done. Eventually, I was offered half off the correct lavender plant—the one I originally came in for. However, I don’t see how spending more money fixes the issue, so I won’t be returning. It’s unfortunate, because the employee who assisted me was kind and genuinely willing to help, and the store itself appeared to have a decent selection. That said, there are plenty of other plant shops in the area, and I’ll be taking my business elsewhere this season. It’s disappointing that resolving a simple issue over a plant costing less than $10 was considered too much of an inconvenience. A small gesture would have gone a long way. Picture of the wrong plant included for laughs!

They have a great selection of specialty herbs!

I went to Garden Goods with a specific list of plants I wanted to buy. I ran into Elyse who works there. What a gem she is! She found everything on my list, told me what to expect after planting , carried my things to the check out and then carried it to my car. Wow!! I could not have had a better experience. If you want to be treated well look up Elyse the self described plant nerd. She is AMAZING!

I got like 12 difrent plants and I'm very happy,all the plant a were more that I expected very happy