PlantingTree™ | Online Garden Center

I purchased 67 Baby Giant Thuja trees from PlantingTree along with their paid replacement warranty. Unfortunately, four of the trees failed within the warranty period despite being professionally planted and properly irrigated. The rest of the planting is thriving, which makes it pretty clear these specific trees were the issue. I submitted a warranty claim with detailed photos and documentation, followed up multiple times, and initially received responses acknowledging the claim. After that, communication stopped. Despite repeated polite follow-ups, I never received a resolution or even a meaningful update. The most frustrating part isn’t that plants can fail. That happens. It’s paying extra for a warranty that the company then doesn’t properly honor or respond to when you actually need it. Based on my experience, I would be very cautious about relying on their replacement warranty program.

I am very dissatisfied with my experience with PlantingTree, specifically their customer service. After purchasing a tree and providing proper care by following all planting and watering instructions, the tree died within a relatively short period of time. When I contacted PlantingTree to address the issue, their customer service was unhelpful and unwilling to take responsibility for the failed product. Given the cost of their trees, customers should reasonably expect both a healthy product and a company that stands behind what it sells. Unfortunately, PlantingTree did neither in my case. The lack of accountability and poor customer support made an already disappointing situation worse. Based on this experience, I would not recommend PlantingTree to others who expect quality products and reliable customer service.

We ordered a 3 gallon plant and got a 1 gallon plant in a 3 gallon bucket. Clever but disappointing. Won't be using this company again. fooled me once but no more

My first order for 13 Arborvitaes went smooth - they shipped out within 1-2 days as stated and arrived in a few days healthy, as described, and well packaged. With that good experience I was excited to order a Bonanza Patio Peach Tree. They're often out of stock so I set up an alert on the website for when it was in stock to order it ASAP. 2 days after ordering it still hadn't shipped out like estimated. I reached out to support on day 7, it took them 8 days to respond. They said it was backordered but arranged to "rush" ship my order as soon as it was available. I also reached out via chat and they said it would ship around the end of the month. About 4 weeks after I made my order, I called again to check on the status. I was told they saw they were in stock and my order would be shipped in the next 2 days. 2 weeks after that (6 weeks after ordering) I called one last time and was told my order had not been fulfilled, there were no trees in stock, and no restock scheduled. This was the most honest support agent I had talked to so far and I ended up cancelling my order. Luckily the refund process was smooth. While the support agents were nice, after realizing I would not be getting this high-demand tree, it just felt like most of them were trying to appease me without the power to actually ship my order. I don't know if I'd do business with PlantingTree again after this experience, as much as I love their listed plants, I don't trust they'll ever get to me.

I ordered 6 Baby Gem boxwood from Planting Tree. All six arrived in good condition and well packaged. I needed three more and found some at a local nursery. What a difference! The six from Planting Tree have thrived and are growing nicely. The three from a local nursery, planted in a line from the others are not doing well. One has actually died. I'm reordering from Planting Tree and replacing the other three.