Russell's Tree and Shrub Farm LLC

They deserve more than 5 stars. (I tried to get these specific plants from Lavocat's Family Greenhouse in March and at the beginning of July I discovered they could not get them all - yet lied and told me that had been in for weeks and only confessed they were not when I pressed for an install date.) I emailed Russells on a Tuesday, when that transaction went south elsewhere and Diane told me that EVERYTHING I had been searching for would be in Friday. Based on my previous experience I did not believe it, but it was. I drove over, 3 guys loaded it all in my truck in about 5 minutes. OMG!! Why go anywhere else?

It started as a blank slate except for keeping a Dogwood to hide the air conditioner. Nicole was awesome. She was kind and so helpful. We now have an amazing garden that will be easy to keep.

⭐☆☆☆☆ Very disappointing experience. I own a transportation company, and I personally delivered a load of nursery stock to Russell's Tree & Shrub Farm. As soon as I walked into the office to locate the person responsible for receiving the shipment, the gentleman who appeared to be the owner immediately started yelling at me because I arrived approximately two hours earlier than he expected. There was no greeting, no professionalism, and no appreciation for the fact that a commercial driver had safely delivered his products. Instead of simply saying, "We're not ready yet, please come back in two hours," he chose to be aggressive and disrespectful. Anyone who works in transportation understands that truck arrival times can vary due to traffic, weather, loading delays, DOT regulations, and many other factors outside the driver's control. Arriving early is not a reason to verbally attack someone who is simply doing their job. I remained calm and explained that I would have had no problem leaving and returning later if asked respectfully. Unfortunately, there was no apology or acknowledgment that his behavior was inappropriate. As a business owner myself, I believe every customer, employee, and delivery driver deserves to be treated with basic courtesy and respect. The way I was treated guaranteed one thing: I will never return as a retail customer to purchase from this business, and I will not recommend Russell's Tree & Shrub Farm to anyone I know. Respect costs nothing, but it says everything about a business. Based on my experience, this was one of the most unprofessional receiving experiences I've had in the transportation industry.

Have used Russell's for years for a variety of different projects and our annual Christmas tree. Always really high quality stuff. Recently, had my first issue with a shrub that did not survive the winter. I followed their simple email warranty process and Russell's replied within an hour and issued a store credit without issue.

5 stars? How do I give 10 stars? I wanted to add two hydrangea trees to the patio to eventually grow into a privacy screen. The sales person guided us through every step, helped us choose the right trees and thoroughly explained what was needed for maximum success, including compost and starter fertilizer. The process could not have been easier, and although we spent a little more than I planned (including delivery), it was money well spent and the trees are thriving! I'm pretty sure we will even see some blooming in the next month. Russell's has secured a spot as our go to place for all our planting needs. The selection and overall health of the plants shrubs and trees outranks any other local nursery and after such a wonderful experience at Russell's, I wouldn't even consider one of the "big box" stores.