Houston Garden Center

There are plenty of employees standing around, but no helpful ones to help load mulch

Luis is the manager horrible service does not have a any respect for customers!

If I could rate less than one star, I would. Some of the worst experience I’ve had in a while as far as helping the customer. This is saying a lot since this is Missouri city and that issue of poor customer service seems to be rampant. This is a Friday afternoon and there is no one here. Luis the manager doesn’t know the names of his five employees and refused to get involved. Told me to “call corporate and complain but it won’t help”. They speak English (heard them taking to each other in English), but pretend they don’t so they are unable to assist you. That in itself is insulting.

Went on a Monday, May 18, around 12:30 PM, to buy shrubs for my front landscaping. There were 20 three-gallon plants in all, ten each to qualify for the discount pricing. One of the plants was supposed to be 10 for $150 per the sign in the yard. However, I was told that the price was higher (10 for $200) while checking out. The cashier called the manager, and I walked back and showed him the sign. He told me that that it was not the correct one and proceeded to rearrange three or four signs in that general area that were all out of place. He then showed me the correct plants at which time I asked him if he could get someone to bring back the plants up front and reload the cart with the correct ones. The manager didn't respond and walked back to the checkout. I asked if he would be willing to split the difference on the cost in lieu of the additional work that was going to be required. I was told that wasn't possible. I asked again about getting someone to swap (there was a guy hanging around the cashier doing nothing) out the plants and he casually walked away. I bought the plants that were on the cart as I had someone waiting to pick them up and deliver them to my house. Not sure why the signs weren't checked when the store opened in the morning, but I'm sure it happens often enough and causes enough issues that they should be. It would have been nice had the conversation between the cashier and manager been in English. They could both communicate with me when necessary but chose to speak Spanish while "addressing" my issue. I'm 70 years old and they let me drag both of the big, wobbly carts to the parking lot on my own while the guy hanging out with the cashier looked on. Additionally, it would have been a bonus if one of the employees would have taken the time to move all of the plants blocking the aisles (blown over or left by other customers) to where they belonged instead of relying on the customers to do it for them. The prices are generally good here, but at this point probably not good enough to make up for the crappy customer service. Going to Home Depot or Lowes next time around.

Great selections. whole sale price for public was good when I was landscaping new backyard. However there's no service whatsoever. Cashiers were rude.