Terrible experience from start to finish. Avoid this business. 1. Delivery Issues & Poor Communication: I contractually paid Nursery Tree a total of $2,474.30 for 5 arborvitae trees and professional installation, expecting premium quality. Instead, my experience was a disaster. I visited the nursery to hand-select my trees and confirmed details via email. On delivery day, the crew brought trees that were only 7.5 to 8 feet tall—far shorter than agreed upon. The foreman admitted he was never told which trees to pick and that nothing was marked. This initial trip and all prior communications were a complete waste of time. 2. Negligent Planting Practices: Weeks later, the second delivery arrived with the correct height. However, during excavation, I warned the foreman (Manuel) that the holes were too shallow. He ignored my feedback and planted all 5 trees with their root balls sticking 6 to 8 inches above the ground. When I showed him my existing, properly flush arborvitaes, he claimed my healthy, established trees were the ones planted incorrectly. 3. Property Damage & Incompetence: In Fall 2025, my sprinkler winterization technician discovered a broken irrigation line shooting water between two of the new trees—direct damage from this company's excavation. I had to personally coordinate and pay for my irrigation company to fix the line while forcing this nursery to return, dig up the trees, and lower them properly. During the replanting, the foreman showed zero professional knowledge. He repeatedly asked me basic questions on how to do his job, including how deep to plant them, which side should face front, and if it was "okay" to bump a tree directly against an adjacent root ball. 4. Failed Final Result: Within 24 hours of their "fix," two of the middle trees began leaning heavily and grew crooked. I notified the management (Zach), but I ultimately refused to let them back on my property. I had to hire an independent, competent local business to fix their mistakes. This company charges premium prices but utilizes untrained labor with zero professional standards. Save your time, money, and yard by going elsewhere.
NurseryTrees.com LLC
About the Nursery
Customer Reviews(27)
Great nursery planting team with quality trees !
Great experience working with NurseryTrees. They were professional in all aspects and got us just the trees we wanted!
NurseryTrees.com was fantastic to work with. SO responsive, reasonably priced, professional. They showed up when they said they would, communicated clearly and the trees are great. Would recommend and use again!
Manuel & his crew were awesome and efficient. My new trees look great (and somehow taller than I was expecting, which is a good thing). I appreciate that they run drip irrigation, so I can easily water my trees when the time comes. Note: I purchased approximately 28 8-10' Green Giants. I'm hopeful they'll withstand deer pressure better than my existing Emerald Green Arborvitae