I ordered a plant there today for $495 and when I got home, I saw the same plant for half that price. When I called to cancel the order and gentlemen on the phone, whom I believe was one of the owners accuse me of being rude and ignorant. Of course he did cancel the order, but he let me in a very sour taste about the place.P
Great variety of cactus and more , I bought a cactus today and when I trasplante to another pot it was death dry inside that's 10 dolar wasted
Found this store on a trip to San Rafael and was glad to find they also had a store in Berkeley at the time. Paid for consulting from Hap (one of the owners) for which plants to use at our East Bay home. Heard Berkeley location was closing, (could not post about Berkeley since they were closed, so used same owners at San Anselmo as it was on Yelp) so bought plants with the agreement that Hap would assist with the planting. Hap actually suggested we buy in Berekely to help reduce their inventory so less to move. Hap knew we were getting the discount. Hap never replied with a quote to plant the plants, so no formal contract. Now 6 months later, and many commitments from Hap missed and with no follow-up and still no follow-up from Hap. My suggestion, you can trust his knowledge of the plants, but caveat emptor (buyer beware) if he offers to help plant them for you. No follow-up after the sale. Also, as shown in their response, they seem to be unaware it is not possible to leave a review on a location that is closed, so the only option is to leave the review with the open store, owned by the same people. From their response, you can see they may adjust the facts to fit their goals, instead of following up on thier commitments! For Bay Area people interested in succulents, visit the Bancroft Museum in Walnut Creek, a world renowned garden that has been around forever with educated and helpful resources.
Beware of infested plants. There is a review I ignored where a lady claimed her plant had bugs. Low and behold, we purchased a $150 cactus, and there are tons of nats coming from it!!! See photo. I'll be telling everyone to avoid this place.
Had one of the worst experiences to date at the Cactus Jungle. Sick to my stomach about the way I was treated after spending close to 4k with them over the years. Long story short, I recently purchased 5 plants from them (a range of succulents) which cost about $500. The staff asked when I checked out with the plants/pots if I wanted them repotted, I thought this was very kind and said yes. Lesson learned, read the fine print! Apparently if you get their plants repotted you are not allowed to return them. I brought the plants home and within a few days realized I was seeing an excess of gnats in my home. I noticed they were coming from my new plants and that these plants were infested with fungus gnats. They not only were spreading all over my home, on my kids toys, on our food, they also spread to my other almost 25 house plants that I have had for years and infested them too. I contacted the nursery immediately and spoke with Peter who acted as if I was the one w the problem. Completely unapologetic and gave me false information stating they were just white flies and nothing to worry about. He stated he would do whatever I wanted, whether that be to return them or have them treat them for the pests. I stated I needed to speak w my husband and my personal Gardner and would get back to him. After having my personal Gardner of 10 years take a look, he was absolutely sure these were fungus gnats. I then called back today, 01/16/24 and spoke to another individual whose name I cannot recall, and went through the scenario and that I wanted to return the plants. He was also unapologetic, acted as if it was no big deal, that now my entire garden of indoor plants were infested with fungus gnats because of the plants I purchased from them. He gave me an option to have the plants treated by them at the cactus jungle and then send them back home with me in a few days. I have multiple small children, two huge dogs, they like to get into everything. I have postpartum anxiety after just having a baby a few months ago, the thought of potential treatment harming my children or dogs, just isn’t worth it to me. They stated the treatment would be fine, but if there are any postpartum females out there with anxiety, it is almost not worth it because of the constant worry it would cause me. Not to mention, the time, effort and energy this has already taken me, when I should be the one being treated like the customer in this scenario and not the problem! I loaded all the plants back into my car and brought them back to the nursery 1/16/24. I had my baby in my arms, and I went in to attempt to receive the refund I was promised to be told that all they were going to do was treat my plants and send them back home with me. To say I was furious is an understatement. I was more surprised than anything after the hours, days, I had spent on this. I tried to plead my case and was told that since the staff offered to repot them for me they were no longer eligible for refund! This is absolutely baffling, not only did the plants look untouched, they were also repotted in plants I purchased from the nursery! I had these plants in my home for less than a week, came in with a receipt and asked for a refund and was told no. But yet, just a few days before when discussing this issue with Peter, he stated he would give me a refund. Just to be clear, this has nothing to do with the money, it is about the purpose and time and effort I’ve had to put into this. After getting no where with this male individual, I decided to leave, without a refund. So the nursery now has all their plants/pots I purchased back and I have Lost $500. To say I am sickened by this experience is an understatement. I have never been treated like this in my entire 33 years of existence. I urge anyone that reads this to stay away from this place. I have the better business bureau involved and will take further measures if they continue to keep my money.
