Houston Garden Centers

Customer service sucks, there is none, I tried to ask basic questions but was ignored. Very disappointing first time there and not even a greeting. Unless you know exactly what you want forget about it.

I saw an advertisement that Houston Garden center had grass every Thursday . So I called Thursday morning to make sure they had, before I made a trip The phone went straight to voicemail and said mailbox was full. I made a trip all the way to Webster around 11 AM and they said that they weren’t sure when they would get a truck that day. The female clerk said It would probably be in the afternoon I went back around 3:30 later on in the day and I got a conflicting answer. This time a male clerk said that they had it the whole time, but they threw it out because there had been so much rain the day before. So I was really confused because they did have grass, but decided to throw it out and the female clerk told me the truck was coming in so it never came in ???My question was did they ever have any or was that’s something they told customers because the truck never came in with grass. Either way just be honest or keep your story straight. Unfortunately I won’t be coming back to this location or probably any other because there’s no way of contacting somebody to see if they have something before making a trip all the way over to the store.

Got my Peggy Martin roses, looks good.

I’ve shopped here many times thru the years. Last two times, conditions and especially the service was so bad that I will not return. This last trip, I left a lot of plants at the register because they would not let me use the cart at the register or at least swap it out with the defective one I had. Told me I had to walk out front and go get another one. Did not seem to care about servicing the customer at all.

Wide variety of plants with decent prices on those plants but for your pots and containers, you'll pay more than other stores.