Ordered and received two birds of paradise. They are beautiful and were nicely packaged. Had a shipping issue with our moonshine snake plant and the Rooted team made it right for us. I'm ever so grateful for them and their outstanding customer service. I will order more in the future!
I have ordered plants from multiple sites online and unfortunately this was the worth experience. Half of the plants came damaged and were not packed as good as other companies. Also they were infested with flies and I had to spend the afternoon killing flies. The plants were overwatered and had so much fertilizer in the soil. I won’t be ordering from them again..
Do yourself a favor, use another company. My experience with Rooted was such a bust! They sent sick plants to my mom (for Mother's Day, no less) one of which was damaged by the winter packaging I paid extra for, and their communication is abysmal. The first plant they sent was a Boston fern, it was dead within a week from the damage incurred by the winter packaging. (Damned if you do or don't with that. If you get it, the chances are pretty good that it will damage your plant. Look at the reviews. Not enough care is ensured when the packaging is placed around the plant. If you don't get it and your plant dies? They can blame you for the plant's demise). The one they sent to replace it, a Red Prayer plant, also arrived not only damaged, but sick, with brown spots, broken and torn leaves and a film coating the leaves that couldn't be washed off. My mom is still nursing that one 3 weeks later. They don't have phone - only email communication and only during their specified hours during the work week. That right there should have been the biggest red flag. Lesson learned. They would not respond to my concerns (I tried 3 times) and my wish to refund, so I had to go through PayPal to get it. Take this company on if you wish, you might get lucky, but be prepared to have problems contacting them if there are any issues. I do not recommend.
I have tried to reach this business through email and phone. My emails go unanswered. I phoned and there is a man's voice who answers but he doesn't respond to my questions. I don't know if this is a tactic to avoid speaking to a customer, but combined with the unanswered emails, I suspect this person really doesn't want to interact with customers. On May 3rd, I received a plant that I hadn't ordered and suspected it was a gift, but it arrived without any information about who ordered it. I was just trying to get this information, but it has proved impossible to contact this business. On this basis, I cannot really recommend them.
Horrible customer service! They only use email and don't respond to their emails, so it's really difficult doing business with them and getting clarity before purchasing.There were a number of plants I wanted to buy from this business, but since they're so unprofessional with communicating (and so slow with sending plants) I'm taking my business elsewhere!
