I absolutely love Paradise Plants! I always end up leaving with more than I planned because they have such a great selection. Their plants are always healthy, and their pond plants have done really well for me. They also have the cutest whimsical garden and home knick-knacks that make the shop so much fun to explore. The staff are always so friendly and happy to help, which makes the whole experience even better. One of my favorite places to shop on the Big Island!
Great variety of Tropical flowers and plants. They sell Beautiful Furniture as well $$$
My partner and I have spent thousands of dollars at Paradise Plants over the years on plants, planters, and furniture, which is why this experience was so disappointing. As a matter of fact, we’ve even received and used gift cards from loved ones over the years because they knew how much we loved shopping here. Today, we were prepared to purchase SIX planters totaling over $750. We politely asked whether a bulk discount might be possible because of the size of the order. The owner offered 10%, which I genuinely thanked her for. We then respectfully asked whether she would consider 15% to help close the purchase. To be very clear, I was not offended whatsoever by being told “no.” Businesses have every right to price their products however they choose. What offended me was how calloused and dismissive the interaction became afterward. We were essentially mocked for even asking, told the 10% was already “very generous,” and lectured about how their products are already “well-priced.” Respectfully, I disagree. Some of the lightweight plastic planters there are priced well over $175. Again, this was not about entitlement to a discount. It was about basic customer interaction and respect. We approached the conversation kindly and respectfully, expressed gratitude, and were prepared to spend a substantial amount of money as longtime repeat customers. Instead, we left feeling entirely brushed off, unwelcome, and genuinely turned off by the attitude we received. The experience felt especially unfortunate because we had brought family visiting from out of town for their first experience there. Unfortunately, after years of supporting this business, we will not be returning.
Friendly and helpful staff, they helped me find exactly what I was looking for.
Rude insulting owner I’ve purchased many expensive items but this is definitely last time I’ll ever go to this store
