I originally left a one-star review based on an experience I had at Phillips Nursery on January 6, 2025. At the time, I was looking for guidance with selecting plants and ideas for my landscaping project. Unfortunately, I left feeling disappointed and without making a purchase because I did not feel I had received the level of assistance I had hoped for. After posting my review, Kim, the owner, reached out and invited me to speak with her. I accepted her invitation, and I am very glad I did. During our conversation, Kim listened carefully to my concerns and acknowledged that my experience could have been better. She was professional, understanding, and genuinely interested in hearing my perspective. I came away from our conversation with the impression that she truly cares about her business, her employees, and the customers who walk through her doors. What impressed me most was her commitment to continually improving customer service. She wants homeowners like myself to feel welcome asking questions, discussing ideas, and receiving guidance with their landscaping projects. It’s clear that she values customer feedback and sees it as an opportunity to make the business even better. Because of that conversation, I have changed my review from one star to five stars. While my original visit was disappointing, I believe a business should also be judged by how it responds when concerns are brought to its attention. Kim demonstrated professionalism, integrity, and a sincere commitment to providing the best possible experience for her customers. I appreciate the time she took to speak with me.
Phillips Nursery
About the Nursery
Customer Reviews(23)
Hugh selection
I too had a bad experience here. The staff seemed very uninterested in helping and quite frankly I felt like I was bothering them. I will not be returning.
The selection was amazing and the plants we bought were reasonably priced. We’ll be back!
Disappointing compared to prior visits. Staff didn't seem to eager to help. Staff member with a condescending tone said she never heard of what I asked for. Another staff member (20 minutes later) after, I wandered around aimlessly due to lack of assistance, asked if I needed help and pointed me to the right area without hesitation. I have been in retail and food business, so generally don't make negative comments about service and go out of my way to praise those employees in general.