I was at the Conroe location and I had purchased 16 bags of bark mulch. I asked 4 SEPARATE times for someone to help me load it up. NO ONE HELPED me at all! I’m a 72 year old woman and I ended up loading it ALL myself! A man came showed up as I was loading the last bag! I had also purchased a LOT of plants and 3 bushes that I had also loaded myself. Too bad since I tip really well!
Worst customer service I’ve ever experienced in my entire life. Went there to get a specific plant which they had, but no one would help me find where the plant was located. Finally found the plants and proceeded to buy four of them, took a picture of the sign and the price because when I went to the register, they tried to charge me an additional $10 a plan. After 15 minutes of arguing with the Cashier, she told me you will need to speak to a manager, but wouldn’t call or get him for me. After finally finding the manager, he walked back to the plant section and agreed that the price for the plant was $10 less than they were trying to charge me but said he could not help because that’s how it’s in the system so he told me I would need to call the corporate office. After calling the corporate office seven times in getting put on hold and the conversation ending I spoke with Jennifer and she was extremely rude and not willing to honor the price that is listed even after the manager is agreeing that they are in the wrong. By far the worst customer service I’ve ever experienced.
Always good, sometimes hard to find what you want
If I can give this store a zero I would.base on attitude of the cashier. Please train your employees to greet,smile and to say THANK YOU.... and if you need a couch to teach them to do that.I think I will be the first in line to volunteer!
Had the worst experience at the Conroe location off of 1488. The 2 girls up front Were no help at all and extremely rude... We'll never go back.
